iBizPanel Control Panel Support
The customer support via cases facilitates the relations with your clients.
When a client needs support, they will normally open a case from their own control panel where they will write a message to be archived for your company’s technicians to follow up on. Some of the functions of the support system via cases are the following:
- See cases
- Work on cases
- Close cases
- Archive cases
- · Search for cases according to Type, Responses, Questions, Client ID, Closed, Not Closes, Comments, etc…
- Possibility of solving your resellers’ clients’ cases
Configuration of automatic responses for cases:
You will be able to decide how long before an inactive case is closed automatically.
When the case updates are sent to your clients, you will be able to customize a message to the client.
You will be able to generate a series of control reports
- Support Report
- Support use
- Number of cases per client according to date
- Case Statistics
- Time of response per case by employee (times)
- Statistics of times for responses per employee