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iBizPanel Control Panel Support

The customer support via cases facilitates the relations with your clients.

When a client needs support, they will normally open a case from their own control panel where they will write a message to be archived for your company’s technicians to follow up on. Some of the functions of the support system via cases are the following:

  • See cases
  • Work on cases
  • Close cases
  • Archive cases
  • · Search for cases according to Type, Responses, Questions, Client ID, Closed, Not Closes, Comments, etc…
  • Possibility of solving your resellers’ clients’ cases

Configuration of automatic responses for cases:

You will be able to decide how long before an inactive case is closed automatically.

When the case updates are sent to your clients, you will be able to customize a message to the client.

You will be able to generate a series of control reports

  • Support Report
  • Support use
  • Number of cases per client according to date
  • Case Statistics
  • Time of response per case by employee (times)
  • Statistics of times for responses per employee
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